Customer Service Planner (Only on W2 - Onsite)

Performix•Foxborough, MA

2d•Onsite

About The Position

This is a long-term, onsite position in Foxboro, Massachusetts, with potential for conversion to full-time employment. The role involves taking customer order entries, assigning work to team members, and interfacing with internal and external customers. The facility manufactures instrumentation materials and operates in an engineering-focused plant/factory environment. The team consists of approximately 20 people, including Customer Service Representatives, Planning, and Purchasing professionals, fostering a collaborative atmosphere with opportunities for leadership and participation.

Requirements

Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
Strong MS Office use.
Excellent verbal and written communication skills.
Ability to prioritize work, work independently, and meet deadlines.
Strong relationship-building skills with both internal and external stakeholders.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Microsoft Windows operating systems.
Experience with: Microsoft Word, Microsoft Excel, Microsoft Access.

Nice To Haves

SAP experience preferred.

Responsibilities

Take customer order entries and assign work to other team members.
Uses Salesforce to interpret requests and assign tasks.
Interface with internal and external customers.
Coordinate activities with client functional areas including: Manufacturing, Sales, Distribution, Field Service.
Handle customer complaints and inquiries accurately and promptly, including: Order status, Production updates, Delivery inquiries, Billing inquiries.
Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding: Product selection, Order placement, Delivery schedules, Expediting requests.
Proactively solve customer issues to improve customer satisfaction and relationships.
Provide product information, including some technical information when necessary.
Utilize and maintain data in: SAP, Quote to Cash, Intranet, Buy Automation, Extranet, Shared Drives, External Account Websites.