Customer Care Specialist I (Onsite Only)

Vericast•San Antonio, TX

11d•Onsite

About The Position

Vericast is seeking an onsite Customer Care Specialist I to assist clients and customers by phone, email, or chat. The role handles orders and inquiries, resolves problems, gathers customer feedback, and consults with customers to identify needs and recommend suitable products, services, or solutions. Specialists work within assigned client programs to meet performance goals and contribute to team and company objectives. Schedules fall between 7:00 AM and 10:00 PM, Monday through Friday, with weekend rotations. Shift and language differentials may apply. The position is part of a contract continuity program. Base pay is $19.50; final compensation depends on factors including skills, cost of living, experience, and responsibilities.

Requirements

High school diploma or GED.
0–2 years of experience.
Strong multitasking abilities.
Attention to detail.
Excellent communication and interpersonal skills.
Basic computer knowledge.
Willingness to learn and grow through ongoing training.

Nice To Haves

Customer service, banking, or retail experience.

Responsibilities

Provide friendly, efficient, and professional customer service.
Handle inbound and outbound calls according to assignment.
Resolve customer issues quickly and effectively.
Recommend solutions that enhance the customer experience.
Process orders, cancellations, changes, reprint requests, and credits.
Protect customer data and maintain privacy during every interaction.
Enter data accurately and ensure smooth follow-up processes.
Monitor individual performance and contribute to team success.
Participate in outbound calls as needed to meet client objectives.
Support team and company goals while maintaining a professional and secure work environment.
Complete training successfully and stay current through ongoing learning.