Customer Care Specialist I (Onsite Only)
About The Position
Vericast is hiring an onsite Customer Care Specialist I to support clients and customers by phone, email, and chat. The role handles orders and inquiries, resolves customer problems, gathers feedback, and consults with customers to identify needs and recommend appropriate products, services, or solutions. The specialist works within assigned client programs to meet performance goals and contributes to team and company objectives while maintaining a professional, secure work environment. Schedules fall between 7:00 AM and 10:00 PM, Monday through Friday, with weekend rotations. The posting lists a first shift and notes that shift and language differentials may apply. This is a contract position in the Continuity Program. Base pay is $19.50; final compensation depends on factors including skill level, cost of living, experience, and responsibilities.
Requirements
- High school diploma or GED.
- 0–2 years of experience.
- Strong multitasking abilities.
- Attention to detail.
- Excellent communication and interpersonal skills.
- Basic computer knowledge.
- Willingness to learn and participate in ongoing training.
Nice To Haves
- Customer service, banking, or retail experience.
Responsibilities
- Provide friendly, efficient, and professional customer service.
- Resolve customer issues quickly and effectively.
- Recommend solutions that improve the customer experience.
- Work within assigned client programs to meet performance goals.
- Handle inbound and outbound calls based on assignment.
- Complete training and participate in ongoing learning.
- Enter and manage orders, cancellations, changes, reprint requests, and credit requests.
- Protect customer data and maintain privacy during every interaction.
- Accurately enter data and ensure smooth follow-up processes using available tools and resources.
- Monitor individual performance and contribute to team success.
- Participate in outbound calls as needed to meet client objectives.
- Support team and company goals while maintaining a professional and secure work environment.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Generous PTO allowance
- Life insurance
- Employee assistance
- Pet insurance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
