Customer Service Pharmacy Technician
About The Position
At Specialty Rx, Inc., employees support the company’s mission of providing exceptional service through its CARE culture: Commitment, Accountability, Respect, and Excellence. The highest priority is delivering top-quality service to customers and colleagues, either directly or by supporting others. The Customer Service Pharmacy Technician performs duties assigned by the Data Entry Manager, answers phones, responds to orders, re-orders, and general customer inquiries, handles and resolves client complaints and inquiries, triages incoming faxes by facility and department in accordance with cutoff times, and clarifies orders as needed. The role is onsite and has a 2:30 p.m.–11:00 p.m. shift, with rotating weekends and holidays.
Requirements
- Active Florida Board of Pharmacy Pharmacy Technician license.
- Previous experience in pharmacy.
- Knowledge of brand-name and generic medications.
- Strong attention to detail and organizational skills.
- Moderate to advanced computer skills.
- Good telephone etiquette.
- High school diploma or equivalent.
Nice To Haves
- Long-term care (LTC) pharmacy experience.
- Frameworks / ECM knowledge.
Responsibilities
- Perform duties assigned by the Data Entry Manager.
- Answer phones and respond to orders, re-orders, and general customer inquiries.
- Handle and resolve client complaints and inquiries in a timely manner.
- Triage incoming faxes by facility and department in accordance with cutoff times.
- Clarify orders as needed.
Benefits
- Competitive salary and benefit package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
