Customer Service Pharmacy Technician
SpecialtyRx•Sunrise, FL
•Remote
About The Position
At Specialty Rx, Inc., the Customer Service Pharmacy Technician supports the company’s mission of providing exceptional service through its CARE culture: Commitment, Accountability, Respect, and Excellence. Employees are expected to deliver top-quality service to customers and colleagues, directly or by supporting others. The role handles customer calls and inquiries, processes order-related communications, triages incoming faxes, and clarifies orders as needed. The position is remote and works a 2:30 p.m.–11:00 p.m. shift with rotating weekends and holidays.
Requirements
- Active Florida Board of Pharmacy Pharmacy Technician license.
- Previous experience in pharmacy.
- Knowledge of brand-name and generic medications.
- Strong attention to detail and organizational skills.
- Moderate to advanced computer skills.
- Excellent telephone etiquette.
- High school diploma or equivalent.
Nice To Haves
- Long-term care (LTC) pharmacy experience.
- Frameworks / ECM knowledge.
Responsibilities
- Perform duties assigned by the Data Entry Manager.
- Answer phones and respond to orders, re-orders, and general customer inquiries.
- Handle and resolve client complaints and inquiries in a timely manner.
- Triage incoming faxes by facility and department and in accordance with cutoff times.
- Clarify orders as needed.
Benefits
- Competitive salary and benefit package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
