Customer Service Officer

Hanmi Bank • Artesia, CA

4d

About The Position

The Customer Service Officer receives and pays out money and maintains records of money and negotiable instruments involved in financial transactions. The role also develops and manages retail banking relationships in accordance with the Bank’s core values and sales process, identifies customers’ financial service needs, and refers them to business/commercial and other banking partners as appropriate. The position ensures compliance with Bank policies and procedures and applicable state and federal laws and regulations, including GLBA, Regulations Z, DD, and B, the Dodd-Frank Act, Elder Abuse Laws, the Bank Secrecy Act and USA PATRIOT Act, anti-money laundering and Customer Information Program requirements, the Right to Financial Privacy Act, and the Community Reinvestment Act.

The officer evaluates customer needs and offers appropriate products and services; assists customers with account and product applications; opens and audits new accounts; responds to account inquiries and disputes; and promotes products and generates business. The role also handles operational duties such as wire transfer requests, loan payments, safe deposit access and rentals, vault currency and coin records, inventory, and balancing daily transactions. The position may support, coordinate, and train Customer Service Associates and Financial Services Representatives.

The role requires a high school diploma and at least five years of related experience and/or training, or an equivalent combination of education and experience. Candidates need intermediate computer and math skills, strong verbal, written, and interpersonal communication, management and problem-solving abilities, and the ability to work without supervision. Compensation is $36,000–$55,000 per year. The position may be eligible for discretionary bonuses, stock, commissions, and incentives. Benefits vary by position and may include vacation leave, paid holidays, medical, dental, vision, life, and disability insurance, voluntary benefits, and optional retirement accounts. All employees are offered paid sick time off. The application window is expected to close February 5, 2027.

Requirements

• High school diploma and at least five years of related experience and/or training, or an equivalent combination of education and experience.
• Intermediate computer skills, including computer terminal and personal computer operation, mainframe systems, word processing, typing, and spreadsheet software.
• Intermediate math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; locating routine mathematical errors; and computing and interpreting rates, ratios, percentages, and bar graphs.
• Exceptional verbal, written, and interpersonal communication skills, including the ability to follow and explain instructions, train personnel, write reports and procedures, and communicate clearly with customers and employees.
• Thorough understanding of management procedures, including planning activities, setting objectives, developing strategies, budgeting, and developing policies and procedures.
• Ability to organize functions, staff and develop employees, delegate and motivate, resolve problems, set performance standards, measure results, take corrective action, and reward employees as appropriate.
• Ability to address complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work without supervision while performing duties.
• Knowledge of and adherence to applicable Bank policies and procedures and state and federal regulations and laws identified in the job description.
• Ability to perform duties safely and comply with applicable occupational safety and health standards.

Responsibilities

• Evaluate prospective customers’ needs and offer suitable financial products and services.
• Prepare and compile customer applications and information for opening accounts.
• Ensure new account documentation is complete, including performing a final audit of new account files.
• Inform customers about account status or enhancements, advise on account productivity, and suggest resolutions to disputes and other account activity.
• Interview customers and explain available financial services, including savings and checking accounts, IRAs, CDs, savings bonds, online banking, ATM cards, and debit cards.
• Help customers complete applications for products or services.
• Obtain credit records from credit reporting agencies.
• Admit customers to the safe deposit vault and rent safe deposit boxes.
• Accept wire transfer requests and loan payments.
• Count and record vault currency and coin, and inventory the safe deposit box vault.
• Consolidate and balance daily transactions.
• Respond to customer account inquiries and requests and address customer issues.
• Promote and cross-sell products and services appropriate to customer needs.
• Generate new business to help meet profitability goals.
• Record transactions promptly and accurately in compliance with bank procedures.
• Assist Customer Service Associates and Financial Services Representatives with complex tasks supporting daily operations.
• May assist in overseeing and coordinating Customer Service Associates and Financial Services Representatives.
• May train employees in customer service and banking procedures.
• Treat people respectfully, keep commitments, act ethically and with integrity, and take responsibility for actions.
• Adhere to EEO policy, respect cultural differences, support diversity and affirmative action, and promote a workplace free of harassment.
• Follow policies and procedures, complete tasks correctly and on time, and support company goals and values.
• Perform work safely, report potentially unsafe conditions, and comply with applicable OSHA standards and rules.
• Perform position-specific duties and other functions as assigned.

Benefits

• Paid sick time off for all employees.
• Depending on the position offered, vacation leave and paid holidays.
• Depending on the position offered, medical, dental, vision, life, and disability insurance for employees and dependents.
• Depending on the position offered, various voluntary benefits and optional retirement accounts.
• Successful candidates may be eligible for discretionary bonus, stock, commissions, and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED