Customer Service Officer

Alphabe Insight Inc • Kansas City, MO

6h • $35,000 - $39,000

About The Position

Strive Global is seeking a dedicated and personable Customer Service Officer in Kansas City, MO. The role serves as an essential connection between the organization and its customers, providing professional assistance, responding to inquiries, and supporting a consistently positive service experience. The ideal candidate communicates effectively, proactively solves problems, takes pride in delivering exceptional service, and contributes to a positive team environment.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with computers, digital communication tools, and standard office applications.
• Strong organizational skills and the ability to work independently or collaboratively.
• Positive, adaptable attitude and willingness to learn new processes.
• Professional demeanor and commitment to delivering high-quality customer experiences.

Responsibilities

• Respond professionally and efficiently to customer inquiries through phone, email, and other designated communication channels.
• Provide accurate information about company services, policies, and procedures.
• Address customer concerns and resolve issues with professionalism, empathy, and attention to detail.
• Maintain accurate customer records and document interactions in internal systems.
• Collaborate with internal departments to coordinate solutions and improve service delivery.
• Identify opportunities to enhance customer satisfaction and streamline support processes.
• Follow established service standards while maintaining confidentiality and professionalism.
• Contribute to a welcoming, organized, and customer-focused work environment.

Benefits

• Career growth opportunities and the possibility of advancement within the organization.
• Continuous learning and professional development opportunities in communication, customer relations, and problem-solving.
• Practical skill development in customer engagement, business communication, and service operations.
• Collaborative and supportive team environment that values teamwork, respect, and individual contributions.
• Opportunity to make a positive impact by supporting customers and contributing to service excellence.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed