Customer Service Officer

Hanmi Bank • Artesia, CA

5d • $36,000 - $55,000

About The Position

The Customer Service Officer receives and pays out money and keeps records of money and negotiable instruments involved in financial transactions. The role also develops and manages retail banking relationships in accordance with the Bank’s core values and sales process, identifies clients’ financial-service needs, and refers clients to business/commercial and other banking partners as appropriate.

The position ensures compliance with Bank policies and procedures and applicable state and federal laws and regulations, including GLBA, Regulations Z, DD, and B, the Dodd–Frank Act, Elder Abuse Laws, the Bank Secrecy Act and USA PATRIOT Act, Anti-Money Laundering and Customer Information Program requirements, the Right to Financial Privacy Act, and the Community Reinvestment Act.

Requirements

• High school diploma and at least five years of related experience and/or training, or an equivalent combination of experience and education.
• Intermediate computer skills, including computer terminal and personal computer operation, mainframe systems, word processing, typing, and spreadsheet software.
• Intermediate math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; finding routine mathematical errors; computing rates, ratios, and percentages; and drafting and interpreting bar graphs.
• Exceptional verbal, written, and interpersonal communication skills, including the ability to follow instructions, instruct and train others, write reports, correspondence, and procedures, and communicate clearly with customers and employees.
• Thorough understanding of management procedures, including planning activities, setting objectives, developing strategies, budgeting, developing policies and procedures, organizing functions, staffing, training and developing employees, delegating, motivating, resolving problems, setting performance standards, measuring results, taking corrective action, and recognizing employee performance.
• Ability to handle complex problems involving multiple facets and variables in non-standardized situations.
• Ability to perform duties without supervision.

Responsibilities

• Evaluate potential customers’ needs and offer appropriate financial products and services.
• Prepare and compile customer applications and information to open new accounts.
• Ensure new-account documentation is complete, including performing a final audit of new-account files.
• Inform and advise customers about account status or enhancements, and suggest resolutions to account disputes and other account activity.
• Interview customers and explain financial services, including savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM cards, and debit cards.
• Help customers complete applications for products or services.
• Obtain credit records from credit reporting agencies.
• Admit customers to the safe deposit vault and/or rent safe deposit boxes.
• Accept wire transfer requests and loan payments.
• Count and record currency and coin in the vault, and inventory the Safety Deposit Box Vault.
• Consolidate and balance daily transactions.
• Respond to customer account inquiries and requests and address customer issues.
• Promote and cross-sell establishment products and services suited to customer requirements.
• Generate new business to help meet establishment profitability goals.
• Record transactions promptly and accurately in compliance with bank procedures.
• Assist Customer Service Associates and Financial Services Representatives with complex tasks supporting day-to-day operations.
• May assist in overseeing and coordinating Customer Service Associates’ and Financial Services Representatives’ activities.
• May assist in training employees in customer service and banking procedures.
• Treat people respectfully, keep commitments, act ethically and with integrity, uphold organizational values, and accept responsibility for actions.
• Demonstrate adherence to EEO policy, respect cultural differences, promote a harassment-free environment, and support workforce diversity and affirmative action.
• Follow policies and procedures, complete tasks correctly and on time, and support company goals and values.
• Perform work safely, report potentially unsafe conditions, and comply with applicable OSHA standards, rules, regulations, and orders.
• Perform position-specific duties and other functions as assigned.

Benefits

• Paid sick time off is offered to all employees.
• Depending on the position offered, benefits may include vacation leave, paid holidays, medical, dental, vision, life, and disability insurance for employees and dependents, other voluntary benefits, and optional retirement accounts.
• Candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED