Customer Service & Loan Officer
About The Position
SC State Credit Union is hiring a Customer Service & Loan Officer to help members achieve their financial goals. The role provides exceptional service, tailored financial solutions, and support for lasting member relationships while contributing to the credit union’s mission of supporting the community’s financial well-being. The officer assists members with financial needs by processing loan applications, providing account information, and resolving inquiries. They engage members to understand financial goals and recommend suitable products and services. The role also involves complying with regulations, keeping accurate records, and handling transactions promptly and accurately in a positive, efficient work environment.
Requirements
- Customer service experience is required.
- Lending experience is required.
- Strong communication and interpersonal skills.
- Ability to actively listen, empathize, and communicate effectively with members.
- Attention to detail when processing loan applications and maintaining records.
- Customer-centric mindset and passion for helping others.
- Flexibility, problem-solving skills, and willingness to learn and adapt in a fast-paced environment.
- Ability to work as a team player and maintain a positive attitude.
Responsibilities
- Assist members with their financial needs.
- Process loan applications.
- Provide account information and resolve member inquiries.
- Engage with members to understand their financial goals and recommend appropriate products and services.
- Ensure compliance with regulations.
- Maintain accurate records.
- Handle member transactions promptly and accurately.
- Provide customer service intended to exceed member expectations and build lasting relationships.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
