Customer Service & Loan Officer

SC State Credit Union • Spartanburg, SC

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About The Position

SC State Credit Union is hiring a Customer Service & Loan Officer to help members achieve their financial goals. The role provides member service, tailored financial solutions, and relationship-building in support of members’ financial well-being.

The officer assists members with financial needs by processing loan applications, providing account information, resolving inquiries, and recommending appropriate products and services based on members’ goals. The role also involves ensuring regulatory compliance, maintaining accurate records, and handling member transactions promptly and accurately while contributing to a positive and efficient work environment.

Requirements

• Customer service and lending experience is required.
• Strong communication and interpersonal skills.
• Ability to actively listen, empathize, and communicate effectively with members.
• Attention to detail when processing loan applications and maintaining records.
• Customer-centric mindset and passion for helping others.
• Flexibility and problem-solving skills.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work as a team player with a positive attitude.

Responsibilities

• Assist members with their financial needs.
• Process loan applications.
• Provide account information and resolve member inquiries.
• Engage with members to understand their financial goals and recommend appropriate products and services.
• Ensure compliance with regulations.
• Maintain accurate records.
• Handle member transactions promptly and accurately.
• Provide customer service intended to exceed member expectations and build lasting relationships.
• Contribute to a positive and efficient work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed