Customer Service / Office Operations Manager

Maline Tile•Pompton Plains, NJ

10d•Onsite

About The Position

Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business. This is an in-office, Monday through Friday position, from 8:00 AM to 5:00 PM. This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.

Requirements

Strong customer service and communication skills
Ability to stay organized and manage daily tasks
Comfortable answering phones, responding to chats, and assisting customers
Ability to handle customer concerns professionally
Dependable, proactive, and team-oriented

Nice To Haves

Office management or administrative experience preferred

Responsibilities

Answer incoming phone calls and respond to customer chats
Provide excellent customer service to customers, vendors, and internal team members
Process BOLs for shipments
Process UPS shipments and sample requests
Maintain internal sample library stock levels
Monitor and maintain Material Bank stock levels
Assist with job complaints and help coordinate resolutions
Support daily office operations and internal communication
Keep tasks organized and follow through on open items