Customer Service & Operations Manager

CSU Pueblo Division of Extended Studies•Pueblo, CO

8d•$45,900 - $58,000•Onsite

About The Position

The Customer Service & Operations Manager plays a crucial role in overseeing facilities and operational coordination, staff supervision and training, and conference housing & guest operations. This position ensures the smooth functioning of various campus services, including residential, conference, and guest operations, while also managing student staff and supporting departmental initiatives. The role requires a proactive approach to facility maintenance, customer service excellence, and effective team management.

Requirements

High school diploma, GED, or equivalent required.
Strong interpersonal, communication, and conflict resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Experience coordinating operational processes and collaborating across departments.
Proficiency with Microsoft Office and administrative software systems.
Progressive knowledge of facility operations, work order management systems, or customer relationship management platforms.
Must be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

Nice To Haves

Associate or bachelor’s degree
Experience in higher education, student housing, or campus operations.
Experience with StarRez or similar housing management software systems.

Responsibilities

Conduct routine inspections of facilities to identify maintenance, operational, safety, or custodial concerns.
Collaborate with facilities management, custodial teams, contractors, and campus partners to support building functionality and operational efficiency.
Ensure facilities are prepared and maintained to support residential, conference, and guest operations.
Assist with coordination of summer facility projects, maintenance schedules, and operational upgrades.
Monitor recurring operational concerns and assist with escalation or follow-up as needed.
Coordinate and monitor work orders to ensure timely completion and appropriate follow-up communication.
Support efforts to maintain a safe, respectful, and code-compliant living and working environment.
Collaborate with campus partners to address ongoing behavioral or operational concerns.
Assist with recruitment, hiring, onboarding, training, evaluation, and termination processes for Resident Assistants, Desk Assistants, Office Assistants, Student Work Crew, and Summer student staff.
Supervise desk assistants, office assistants, and student work crews to ensure consistent operational coverage and accountability.
Develop and facilitate training initiatives related to customer service, operational procedures, facility care, workplace expectations, and safety practices.
Oversee daily front desk and office operations to ensure professional, timely, and accurate customer service.
Coordinate all aspects of year-round conference housing operations, including summer camps, short-stay housing, intern and guest housing, and year-long conference contracts.
Manage conference housing scheduling, custodial coordination, and facility readiness.
Develop and maintain customer service processes that improve efficiency and enhance guest experience.
Oversee housing transitions between academic year, summer operations, and conference periods.
Coordinate vendor scheduling, contractor access, and operational logistics associated with summer housing projects and building turnover.
Recruit, train, and supervise summer conference interns and student conference workers.
Facilitate the campus linens program, including inventory management, purchasing and replacement, distribution and retrieval, and cleaning coordination.
Support departmental recruiting events, staffing initiatives, and large-scale programming efforts.
Respond to student, parent, and guest inquiries in person, via telephone, and through email communication.
Provide information, resources, and problem resolution related to housing and campus operations.
Maintain operational records, reports, and customer service documentation.
Perform other duties as assigned.