Customer Service / Office Operations Manager

Wayne Tile Co Inc•Pequannock Township, NJ

7h•$25 - $28•Onsite

About The Position

Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business. This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.

Requirements

Strong customer service and communication skills
Office management or administrative experience preferred
Ability to stay organized and manage daily tasks
Comfortable answering phones, responding to chats, and assisting customers
Ability to handle customer concerns professionally
Dependable, proactive, and team-oriented
Occasionally required to stand
Occasionally required to walk
Frequently required to sit
Frequently required to utilize hand and finger dexterity
Continually required to talk or hear
Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Occasionally required to lift/push/carry up to 50 pounds
Occasionally exposure to outside weather conditions

Nice To Haves

Strong customer service experience, office management experience, or experience in a similar inside operations role.
Dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.

Responsibilities

Answer incoming phone calls and respond to customer chats
Provide excellent customer service to customers, vendors, and internal team members
Process BOLs for shipments
Process UPS shipments and sample requests
Maintain internal sample library stock levels
Monitor and maintain Material Bank stock levels
Assist with job complaints and help coordinate resolutions
Support daily office operations and internal communication
Keep tasks organized and follow through on open items