Customer Service Manager [IN-OFFICE]

State of Ohio • Columbus, OH

5d • Onsite

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Background Check Information A BCI/FBI fingerprint check, and background check, may be required on all selected applicants. To request a disability accommodation, please email [email protected] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

Requirements

• 12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency
• 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency
• 1 course or 3 mos. exp. in public relations
• 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making
• 1 course or 3 mos. exp. in public speaking, speech or communication
• 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques
• Equivalent of Minimum Class Qualifications for Employment noted above

Nice To Haves

• Customer Service

Responsibilities

• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff
• Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), In-House Processing Unit, including all Covert issuances in the Field Operations Section
• Direct assistance & information services in response to complaints, inquiries, &/or requests for information from governmental agencies & businesses
• Act as a liaison between subordinate employees & the general public
• Develop procedures to facilitate training on In-House issuance, & accurate telephone service to clients in conjunction with Section Chief & Deputy Administrator

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed