Customer Service Assistant 2 [IN-OFFICE]

State of Ohio•Columbus, OH

1d•Onsite

About The Position

The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. This role may involve unusual working conditions, such as being confined to a desk answering the telephone for 6.5-7 hours per day, and may require working second or third shifts and weekends in units with 24-hour/7-days-per-week operations. A BCI/FBI fingerprint check and background check may be required for selected applicants.

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures.
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
9 mos. trg. or 9 mos. exp. in operation of personal computer.
Equivalent of Minimum Qualifications for Employment noted above.

Nice To Haves

Customer Service

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
Respond to telephone &/or written inquiries in a professional & timely manner.
Process request for items related to vehicle registration.
Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration.
Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received.
Operate personal computer by key entering information into computer file to generate a registration.
Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!