Office Customer Service Manager

Scott Tatro•Akron, OH

3d•Onsite

About The Position

Take charge of your future. We’re looking for people who aren’t satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives. Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Do you want the opportunity to run a business without having to fund it? Working at a local Allstate agency may be your answer! As an Tatro Agency customer service manager, you’ll be leading the team that keeps customers happy and the business running smoothly. Right now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats...and lives. You'll be responsible for implementation of the agency’s policies and procedures, servicing current clients and staff development/training.

Requirements

Must have a Property and casualty license and experience in working in an Insurance Agency.
Excellent verbal and written communication/interpersonal skills
Ability to effectively lead and coach a team; management experience is a plus
Highly capable of managing all business operations
Straight-forward communicator, DEPENDABLE and strong leadership skills
Must have working knowledge of insurance.
Strong organizational skills, attention to detail and ability to multi-task
Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs

Nice To Haves

Bilingual skills are a plus
Allstate experience is a MAJOR PLUS!

Responsibilities

Build agency reputation and growth through positive customer relations, service programs and social media outlets.
Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable
Supervise personnel, manage daily service operations, and hold staff accountable to their performance goals
Assist in customer claims, policy changes along with processing and resolution