Office Assistant-Customer Service

Des Moines Water Works • Water Works Park, IA

5d • Onsite

About The Position

Under the supervision of the Supervisor of Customer Service or Director of Customer Service & Marketing, provides assistance and administrative support to the Director, Customer Service Supervisor Team, and other Customer Service staff. Provides customer service to both internal and external customers.

Requirements

• High school diploma or equivalent.
• Two years’ experience working in a customer service position that includes processing currency transaction duties.
• Additional experience may be substituted for education.

Nice To Haves

• Written and verbal bilingual (Spanish) skills. Competency of language skills will be evaluated.

Responsibilities

• Provides support to Customer Service functions including: working at the DMWW Reception Desk, greeting customers, accepting payments and responding to service requests and inquiries from customers and DMWW personnel; determining urgency of request and communicating to appropriate personnel to ensure proper response (including emergency situations); researching and preparing information needed by Customer Service personnel; preparing work orders for field staff to complete in-home customer service; and retrieving and interpreting information for field personnel, customers, contractors, and other agencies
• Responds to customer inquiries related to the customer service operation; communicates information to customers regarding their responsibility for maintenance and repair of customer-owned water-related equipment; and provides standard information on departmental procedures, policies, and services upon request.
• Works with difficult or dissatisfied customers to resolve problems while maintaining/restoring the customer's goodwill
• Maintains and updates department and customer records using manual record systems, word processing, spreadsheets, and customer information software.
• Writes, edits, and proofs form letters, correspondence, memoranda, reports and other documents, designs forms and spreadsheets.
• Assists in evaluating and rewriting office and field customer service procedures.
• Performs general office duties that may include data entry, copying, and record keeping; running errands; submitting purchase requisitions and maintaining office supply inventory; designing and maintaining office filing systems, directing callers and guests to the appropriate personnel and/or taking messages.
• Completes other duties of a similar nature.

Benefits

• Wellbeing matters to us—from physical and psychological safety to wellness, fitness, and professional growth, we’re committed to supporting your health and development at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED