Manager, Office Operations

BDO•Toronto, ON

2d•CA$75,000 - CA$113,000•Hybrid

About The Position

BDO is seeking a Manager, Office Operations for their Greater Toronto Area (GTA) offices. This is a replacement role that involves travel across Toronto, Oakville, and Markham. The role is responsible for leading an administrative team of 3-5 Office Managers/Team Leads, who combined with the Manager, Office Operations lead 60+ staff across multiple GTA offices. This includes hiring, on/off boarding, training, guidance, and coaching. The position will oversee and manage administrative activities and office operations for multiple offices, ensuring alignment with Firm goals and objectives. A key aspect of the role is to streamline administrative processes across the multiple offices, implement best practices, and provide support to all service lines to maximize efficiency and productivity. The Manager will collaborate with leaders to ensure efficient and effective client service delivery, coordinate and collaborate with service line leaders to support their administrative needs, and provide efficient solutions. Fostering a positive work environment, promoting teamwork, open communication, and a high level of team engagement is crucial. The role also involves managing and coordinating office operations, including facilities management, renovations, relocations, repairs and maintenance, and supplies. Monitoring and evaluating office processes, identifying areas for improvement, and implementing appropriate and consistent processes across various locations are also key responsibilities. The Manager will manage office expenses, including review and approval of supplier invoices, and participate in budget planning for office expenses. They will serve as a central point of contact for internal communication and foster effective communication within the GTA offices. Additionally, the role is responsible for organizing and coordinating office events, such as conferences and social gatherings, and ensuring facilities and administrative etiquette standards are met to provide a top-tier experience for all team members and guests. Finally, the Manager is responsible for ensuring compliance with regulatory requirements regarding office operations, health and safety, and security.

Requirements

5+ years of proven exemplary leadership of an administrative team, preferably in a multi office environment
Experience in virtual leadership and cultivating team collaboration
Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels.
Proven experience as an Office Manager or in a similar role, preferably overseeing operations across multiple offices.
Proficient in using MS Office, MS Teams, Excel, experience with Workday is an asset
Strong problem-solving, analytical, and communication skills, both written and oral.
Dedicated to providing exceptional client service, providing high quality work with high attention to detail.
Proven ability to adapt and lead in a constantly changing business environment
Process improvement mindset that is continuously striving to innovate our ways of working and improve the end-user experience
Ability to work in an agile environment

Nice To Haves

Experience with Workday

Responsibilities

Lead an administrative team of 3-5 Office Managers/Team Leads, who combined with Manager, Office Operations leads 60+ staff located in multiple offices within the GTA. This includes hiring, on/off boarding, training, guidance and coaching.
Oversee and manage administrative activities and office operations for multiple offices ensuring alignment with Firm goals and objectives
Streamline administrative processes across the multiple offices, implement best practices and provide support to all service lines that maximizes efficiency and productivity.
Collaborate with leaders to ensure efficient and effective client service delivery
Coordinate and collaborate with service line leaders to support their administrative needs and provide efficient solutions
Foster a positive work environment, promoting teamwork, open communication and a high level of team engagement
Manage and coordinate office operations, including facilities management, renovations, relocations, repairs and maintenance and supplies
Monitor and evaluate office processes, identify areas for improvement and implement appropriate and consistent processes across the various locations
Manage office expenses. This includes review and approval of supplier invoices
Participate in budget planning for office expenses
Serve as a central point of contact for internal communication and foster effective communication within the GTA offices
Responsible for organizing and coordinating office events, such as conferences and social gatherings
Responsible for facilities and administrative etiquette standards to ensure top tier experience for all team members and guests
Ensure compliance with regulatory requirements regarding office operations, health and safety, and security.