Assistant Customer Service Manager Office

Northeast Grocery•Burlington, VT

8d•$18 - $26

About The Position

This role is responsible for advocating for guests and consistently meeting their expectations by providing a friendly, helpful, easy, and safe shopping experience. The Assistant Customer Service Manager is expected to project a professional image and maintain a neat and clean work area at all times. This position involves supervising the Guest Service area and ensuring the accurate maintenance of all cash controls, sales, currency, and miscellaneous income.

Requirements

Must be at least 18 years of age.
Strong communication skills.
Exceptional customer service skills.
Strong organizational skills and ability to multi-task.
Strong supervisory skills.
Must be reliable.
Must show a high level of integrity and professionalism.
Ability to read and write at the 8th grade level.
Basic Math skills.

Responsibilities

Greet, make eye contact, and thank each guest serviced.
Deliver a friendly, helpful, easy, and safe shopping experience that meets guest expectations.
Project a professional manner in accordance with dress code and personal grooming policy.
Work in a safe manner and maintain a neat and clean work area at all times.
Supervise the Guest Service area.
Maintain the maintenance of all cash controls related to sales, currency, miscellaneous sales, and miscellaneous income.
Accurately process and report on daily/weekly cash and sales activities.
Schedule, train, and coach Guest Service teammates to ensure an exceptional shopping experience.
Maintain cashier control reports and office security in accordance with company policies and procedures (LISA – Look InSide Always / BOB – Bottom of Basket).
Count and record all monies from cashiers according to company policies and procedures, and record and process bank deposits.
Ensure the Guest Service area and related items are properly secured while working and at the end of each shift.
Communicate new policies or promotional programs to guests.
Perform other related duties as assigned by management and adhere to all company policies and procedures.