Customer Service Assistant - Winnipeg Office

Bison Transport•Winnipeg, MB

3d•Onsite

About The Position

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments. The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Requirements

Learn new computer programs and systems applications.
Learn a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.
Sound analytical and critical thinking skills.
Proven communication and time-management skills.
Proven ability to provide exceptional customer service to internal and external customers.
Ability to communicate both in-person and over the phone.
High attention to detail and accuracy integrity with data collection and order entry.
Ability to thrive in a fast-pace, deadline-oriented environment.
Strong customer service and relationship-building skills.
Strong ability to adapt to varying situations.
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.

Nice To Haves

Prior Transportation, and/or Logistics experience is an asset.

Responsibilities

Enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
Update customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
Ensure Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
Build relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
Handle customer inquiries off the general queue in a pleasant and efficient manner.