Customer Service & Office Administrative Assistant

Hulett Brand•West Palm Beach, FL

16h•Onsite

About The Position

This role is for a Customer Service & Office Administrative Assistant who is dependable, detail-oriented, customer-focused, and comfortable working in a dynamic office environment. The successful candidate will possess a positive attitude, strong communication skills, and a commitment to supporting both customers and team members. The position can be 25-30-35 hours per week, with a primary need for afternoon assistance from 12 PM to 5 PM.

Requirements

Proficiency with Microsoft Excel and Word, QuickBooks, Google Calendar, and other office software.
Strong organizational and time-management skills.
Ability to provide high-quality customer service in a timely and professional manner.
Excellent verbal and written communication skills.
Strong problem-solving and customer service abilities.
Fluent in English (reading, writing, and speaking).
Ability to work independently while effectively managing multiple priorities.
Previous successful work experience in administrative support, customer service, dispatching, and/or office coordination.

Responsibilities

Answer incoming phone calls professionally and courteously, and assist customers with requests and concerns.
Schedule customer appointments and contact customers prior to appointments to confirm.
Communicate with technicians regarding daily schedules and customer needs.
Complete document scanning and filing.
Prepare and process permit applications and related paperwork.
Monitor and respond to emails and mailbox correspondence.
Prepare and process bank deposits.
Enter warranty information accurately into company systems.
Order materials and supplies as needed.
Enter invoices and maintain accurate records.
Contact customers regarding past-due accounts and assist with collections.
Maintain and update Standard Operating Procedures (SOPs).
Perform other administrative duties as assigned by management.