Customer Service Manager [IN-OFFICE]

State of Ohio•Columbus, OH

1d•Onsite

About The Position

The State of Ohio is seeking a Customer Service Manager for the Bureau of Motor Vehicles (BMV) Field Operations License Control section. This role involves planning, coordinating, and directing assistance to respond to inquiries and requests for information for a variety of clients, while supervising assigned staff. The position is located at 1970 West Broad Street, Columbus, OH 43223, with work hours from Monday to Friday, 8:00 a.m. to 5:00 p.m. This position requires reporting to the office five days a week. The State of Ohio is committed to disability inclusion and is a model employer for individuals with disabilities, adhering to the Americans with Disabilities Act (ADA). It is a drug-free workplace that prohibits marijuana use.

Requirements

12 months of training or experience in departmental operations and programs, policies, and procedures for the assigned agency.
12 months of training or experience in federal and state laws regarding the operation of the assigned agency.
1 course or 3 months of experience in public relations.
1 course or 3 months of experience in applications of mathematical, analytical, or statistical methods used in formulating and solving problems or in decision-making.
1 course or 3 months of experience in public speaking, speech, or communication.
6 months of training or experience in supervisory principles/techniques.
Equivalent of Minimum Class Qualifications for Employment.
Experience in Customer Service.
Experience with the Bureau of Motor Vehicles.

Nice To Haves

Experience overseeing driver and motor vehicle licensing and registration.

Responsibilities

Establish priorities and supervise subordinate personnel, including providing developmental opportunities, coaching staff, evaluating performance, approving section staffing levels, and recommending discipline.
Develop new procedures to facilitate training on driver license issuance and accurate telephone service provided to deputy registrars in conjunction with management.
Prepare training materials and distribute them to staff.
Prepare ad hoc, weekly, and quarterly reports on statistical production levels of calls answered and customer service levels met.

Benefits

Multiple pay increases over the first years of service
Free Parking
Free Gym Access & Walking Path
Daycare On-site
Cafeteria On-site
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS)
Optional Deferred Compensation (Ohio Deferred Compensation)