Customer Service Office
About The Position
Sendik's Food Markets is a family-owned company with a century-long tradition of providing "only the best." Operating 17 store locations across Southeastern Wisconsin, Sendik's blends the warmth of a local grocer with the energy of a fast-paced, innovative retail environment. We empower our associates to become experts and foster a culture where every individual contributes to our signature, award-winning customer experience. This role is for a Customer Service Office Associate who will model and promote Sendik's culture by consistently providing "best in class" service to guests. The primary responsibility is to maintain front-end operations, including daily task management and resolving customer complaints. The associate must demonstrate accountability, accuracy, and the ability to delegate tasks.
Requirements
- Must be a minimum of 18 years of age due to handling wine and spirits
- Prior experience in customer service, cash handling and leadership experience is required
- Ability to provide clear direction and delegate responsibilities to a team
- Ability to quickly adapt to changing conditions, priorities and circumstances
- Ability to maintain composure, meet deadlines and work effectively under pressure
- Ability to work effectively in a fast-paced environment
- Excellent communication, organizational and planning skills
- Ability to make independent decisions regarding department needs and priorities
- Strong verbal and written communication skills
- Strong sense of urgency, time management, prioritization and multitasking skills
- Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
- Excellent attention to detail
- Excellent problem-solving and conflict resolution skills
- Exceptional customer service skills
- Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
- Ability to stand, walk, lift, bend, push/pull for extended periods of time
- Ability to lift up to 50 pounds
Responsibilities
- Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
- Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
- Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
- Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash
- Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise
- Scheduling break/meal times to ensure coverage throughout the day
- Assist with accurately and efficiently checking out customer orders
- Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found
- Assist with store promotional sales events as needed
- Assist with the training and mentoring of new associates at the Customer Service Desk
- Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
- Assist with all other Customer Service duties as needed
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
