Customer Service ad Office Coordinator
About The Position
Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office. The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.
Requirements
- Previous experience in a customer-facing role; experience in a service industry is an asset.
- Strong interpersonal and communication skills with a genuine desire to help people.
- Demonstrated ability to handle customer complaints and resolve issues professionally.
- Comfortable handling cash transactions and basic bookkeeping.
- Proficient with computers and common office software (email, scheduling tools, invoicing platforms).
- Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily.
- AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred.
- Exceptional attention to detail and strong organizational skills.
- Ability to multitask and prioritize effectively in a fast-paced office environment.
- Self-motivated, reliable, and a team player.
Nice To Haves
- Experience with billing or account management software an asset; AVS/TMS training will be provided.
- Prior experience with invoicing, scheduling software, or CRM systems is an advantage.
- Genuine interest in health and wellness is a strong asset — Culligan Niagara operates Pure Home, a wellness-focused brand covering clean water, air quality, and alternative health products.
- Candidates who connect authentically with this space will thrive in our environment.
Responsibilities
- Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.
- Handle cash transactions, process payments, and maintain accurate transaction records.
- Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.
- Prepare and process customer invoices and work orders accurately and in a timely manner.
- Manage customer billing accounts including billing cycles, account adjustments, and payment tracking across residential and commercial accounts.
- Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.
- Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.
- Maintain accurate customer records and data entry using company software systems.
- Perform general office administration tasks including email correspondence, filing, and document management.
- Collaborate with the service and sales teams to ensure seamless customer experiences.
- Maintain a clean, organized, and welcoming front office environment.
- Support cross-functional admin tasks as the role evolves — this position is expected to grow with the business.
Benefits
- A supportive and collaborative team environment.
- Competitive compensation based on experience.
- Opportunity to grow with a well-established, community-focused company.
- Full-time, stable employment in the Niagara Region.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
