Office Coordinator / Customer Service Representative

The Glass Guru•Waukegan, IL

8d•Onsite

About The Position

The Glass Guru is America's favorite neighborhood glass shop! We are a one-stop solution and the best local source for glass repair and replacement glass, mirrors, showers, windows, doors, tabletops, shelves, screens, and more. This position is offered by a locally owned small business that strives to provide excellent customer service and high quality products to our wide range of customers. The ideal candidate will be able to handle a multitude of tasks throughout the day all while being the friendly face of the business.

Requirements

HS Diploma or equivalent
All candidates must be able pass initial background check and drug test

Nice To Haves

Office coordinator with home services experience
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills

Responsibilities

Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom
Screen incoming leads/potential customers
Schedule estimate appointments
Quote product by telephone for clients/customers
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy