Customer Service Representative (Office Assistant)

Car Center Collision Center•Michigan, MI

4d•Onsite

About The Position

The Customer Service Representative (Office Assistant) is responsible for acting as the first impression for guests, managing phone calls, updating customers on vehicle status, providing exemplary customer service, and performing various administrative tasks. This role involves data entry, maintaining common areas, coordinating rentals/loaners, managing warranty files, processing payments, handling mail, ordering supplies, and maintaining petty cash. The position also requires transporting customers, communicating with the accounting department, and completing follow-up calls. Additionally, the representative will call on insurance assignments and opportunities to schedule repairs.

Requirements

Prior reception experience 5+ years
High School Diploma/GED
Valid and clean Driver's License
Uphold Company Core Values

Nice To Haves

Bilingual

Responsibilities

Answer and direct phone calls professionally
Act as “first impression” of all guests who enter the building; greeting, assisting, and directing
Update customers on status of their vehicle
Provide exemplary customer service (EDGE) in a friendly and professional manner
Daily data entry into database/systems
Maintain lobby and other common areas; keep tidy and organized as well as offering beverages or snacks to guests
Facilitate/Coordinate Rentals/Loaners (scheduling)
Create and maintain warranty files
Receive and enter incoming payments into database/system (A/R Reports)
Transport customers to and from the shop when necessary
Maintain communication with accounting department & assist with end-of-month process
Order all office supplies as directed
Maintain and oversee petty cash/cash drawer balances/deposits
Tend to all incoming and outgoing mail
Maintain excellent attendance record
Create relationships and build positive rapport with customers
Complete follow-up phone calls to customers with completed jobs and report back to GM when necessary
Calling on insurance assignments
Calling on opportunities list and schedule repairs accordingly
All other duties not listed but assigned