Office Manager (Customer Service & Scheduling)

Careers • Cottage Grove, MN

1d • $75,000 - $90,000 • Onsite

About The Position

North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for an Office Manager (Customer Service & Scheduling) in Cottage Grove, MN. The Office Manager manages daily operations and staff for Customer Service and Scheduling support.

Requirements

• High School Diploma.
• Min 5+ years’ experience in a leadership role, in a manufacturing environment.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• Ability to multi-task with continuous interruption while maintaining priority.

Nice To Haves

• Bachelor’s Degree.
• Corrugated experience is a plus.

Responsibilities

• Quickly and efficiently respond to internal and external requests related to order status, defects, expedites, troubleshooting, credits, pricing, delays, volume management, farm outs, order/scheduling related corrective actions and all order entry/customer interface portals.
• Resolve challenges with innovative solutions, systems and process improvements.
• Ensure expectations are met both internally and with our outside customers.
• Provide support to staff and be able to back up in their absence.
• Handle and resolve customer complaints while striving for permanent, ongoing resolution.
• Enter & proof orders, credits, resolve trim issues, handle escalated issues.
• Continuously audit processes and KPIs to certify we are meeting/exceeding goals and working to improve service.
• Provide superior customer satisfaction while maintaining our business strategy and integrity.
• Enforce a safe environment that allows people to work comfortably and at a high level of productivity.
• Interview, hire, train, coach and promote team members.
• Create and maintain documented SOPs and Work Standards.
• Facilitate Coach & Counsel sessions.
• Assist General Manager with price quotations and/or questions on existing customers to ensure customer satisfaction.
• Keep General Manager informed of problems and situations that may affect the performance of sales service, customer service, scheduling, and shipping.
• Partake in weekly Management meetings.
• Expense reduction.
• Advanced computer skills in MS Office Suite and other applications/systems.
• Teambuilding and supervision.
• Report and document preparation.
• Meeting and event planning.
• Office incentives (positive reinforcement).
• Additional duties as assigned.
• Comply with company policies and procedures and all applicable laws and regulations.

Benefits

• Year-round employment for job stability.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• Highly rewarding monthly Bonus program up to 21% your total monthly earnings!
• Weekly pay.
• 10 Paid holidays.
• Vacation time.
• Upward mobility opportunities for growth, training, and career advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED