Customer Service Manager- Homecare

All Ways Caring HomeCare•TUCSON, AZ

55d•$19 - $20•Onsite

About The Position

All Ways Caring HomeCare is seeking a Customer Service Manager (CSM) for their Tucson, AZ team. This role is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients. The ideal candidate is self-motivated, has prior scheduling and management or supervisory experience, and is bilingual in English and Spanish. They should thrive in a fast-paced environment, manage client or employee needs with urgency, build positive relationships, and be an experienced communicator and problem solver.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Bilingual English-Spanish fluency preferred

Nice To Haves

Prior scheduling and management or supervisory experience
Thrives in a fast-paced environment
Efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Passionate about improving the lives of those we serve
Well-organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks