MGR, CUSTOMER SVC II - OCS

Compass Group • Addison Township, IL

27d • $60,000 - $70,000

About The Position

The Customer Service Manager (Coffee Services) manages key client accounts, strengthens relationships, ensures service excellence, and supports operational teams. The role contributes to client retention, service optimization, and overall client satisfaction. The manager serves as the primary contact for assigned accounts, learns client needs, coordinates internal support, monitors satisfaction, resolves issues, and identifies opportunities to deepen client engagement. The position also involves preparing reports, updates, and presentations for leadership and clients, and supporting client success initiatives.

Requirements

• At least 3 years of experience in client relations, account management, customer success, or a related field.
• Strong interpersonal, communication, and presentation skills.
• Ability to manage multiple accounts and conflicting priorities.
• Problem-solving mindset and a high level of professionalism.
• Experience working cross-functionally with internal teams.
• High level of organization and attention to detail.

Nice To Haves

• Proficiency in CRM tools.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture long-term client relationships.
• Understand client needs and provide tailored service and solutions.
• Collaborate with internal departments to ensure seamless client support.
• Monitor client satisfaction and implement improvement strategies.
• Proactively identify opportunities to expand client engagement.
• Track client issues, follow up on resolutions, and ensure timely communication.
• Prepare reports, updates, and presentations for leadership and clients.
• Support overall client success initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Yearly bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed