Customer Service Manager- Homecare
About The Position
All Ways Caring HomeCare is seeking a Customer Service Manager for their Tucson, AZ team. This role is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for clients. The ideal candidate is self-motivated, has prior scheduling and management or supervisory experience, and is bilingual in English and Spanish. They should thrive in a fast-paced environment, efficiently manage client or employee needs with urgency, and be passionate about improving the lives of those served. A strong communicator and problem-solver who is well-organized is essential.
Requirements
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
Nice To Haves
- Bilingual English-Spanish fluency preferred
Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Benefits
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
