069 Customer Service Manager
Ingles Markets•Greenville, SC
•Onsite
About The Position
The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. The role supervises and directs front-end activities and operations, helps ensure an efficient checkout experience, and supports associates and customers in a fast-paced retail environment. The position is located at Ingles Store 69 in Greenville, South Carolina.
Requirements
- Exceptional customer service skills.
- Previous cashier or front-end experience is required.
- Must be flexible and able to adapt to changing needs, especially during high-volume or stressful periods.
- Must be able to read and perform simple math problems.
- Willingness to be part of a team in a fast-paced environment.
- Must be 18 years of age or older.
Responsibilities
- Provide exceptional customer service by greeting customers within 10 feet, answering questions, and assisting cashiers promptly.
- Ensure proper bagging and carryout service, especially for purchases over $100, in accordance with the 100 @100 policy.
- Open additional registers whenever three or more customers are in line to minimize wait times.
- Create and enforce effective schedules for front-end personnel based on business volume and customer traffic.
- Assist with sales transactions, including Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards, in compliance with company policies.
- Process Western Union and money order transactions.
- Inform store management about pricing issues, register or scale malfunctions, and items missing from POS files.
- Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
- Enforce the dress code and monitor breaks in accordance with company and federal guidelines.
- Ensure associates do not eat or drink at registers and that return-to-stock items, especially perishables, are handled promptly.
- Use the override key only in compliance with company policy.
Benefits
- Weekly pay with direct deposit.
- Medical, dental, vision, life, and disability insurance.
- 401(k) with company matching.
- Opportunities for advancement.
- Paid holiday, vacation, and sick leave for full-time employees.
- Paid bereavement and jury duty leave for full-time employees.
- Company-paid life insurance for full-time employees.
- Scholarship program for high school seniors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
