Customer Service / Inside Sales Representative - Industrial Distribution

SunSource • Granite Falls, MN

1d • Onsite

About The Position

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. Join SunSource, one of the country’s largest and most successful distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

Requirements

• High School Diploma or GED required
• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.

Nice To Haves

• Associate degree or higher preferred (especially in Fluid Power or Technical programs).
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• experience with Trend is a plus.

Responsibilities

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Benefits

• Competitive compensation plan
• Medical, dental, vision, and 401(k) benefits
• Paid vacation and holidays
• Tuition reimbursement and ongoing training opportunities
• A national distributor with a local presence, representing quality manufacturers
• A collaborative team environment that encourages professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED