Customer Service Engineer II

Cadence Design Systems•Livonia, MI

2d•Onsite

About The Position

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. This role offers massive career growth and endless learning opportunities. As part of the Global Technical Support Team, you’ll provide advanced technical support for Cadence’s Adams software product line, ensuring customer success and satisfaction. You’ll also contribute to other activities such as delivering training, knowledge creation, and SimAcademy webinars. This role is perfect for someone who loves working with mechanical systems, exploring the automotive and controls domain, solving complex problems, and communicating technical concepts clearly.

Requirements

Master’s degree in Mechanical Engineering or related field.
Strong communication skills and ability to simplify complex concepts.
Self-organized, deadline-driven, and a team player.
Good understanding of mechanical systems and basic automotive concepts.
A passion for customer support.
Eligible to work in the U.S.

Nice To Haves

Recent graduates are welcome! (Industry experience is a plus but not required.)
Experience with Adams simulation software or other MBD tool.
Familiarity with FEA tools (MSC Nastran, ANSYS).
Proficiency with CAD systems (CATIA, Creo, SolidWorks).
Experience with MATLAB, Python and/or C++

Responsibilities

Provide technical support for Adams products, from basic inquiries to complex application issues.
Deliver product training and live demos for customers.
Create knowledge content (how-to articles, videos, presentations).
Engage with the user community and forums.
Collaborate with sales, services, and R&D teams to share feedback and improve products.
Meet or exceed KPIs for responsiveness and quality in customer support.