Customer Technical Service Engineer II (Onsite)

RTX•East Hartford, CT

2d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Pratt & Whitney’s Commercial Engines Engineering organization is seeking a Customer Technical Service Engineer II to join the PW1500G/PW1900G/PW800 (24K) Customer Technical Services team, supporting Cold Section (Fan, Low Pressure Compressor, and High Pressure Compressor) hardware. In this role, you will help resolve hardware technical, maintenance, or operational issues with a focus on maintaining engine safety, fleet reliability, and customer performance. You’ll work directly with airline operators, Maintenance Repair & Overhaul Organizations (MRO), field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying. This assignment provides unique insight into how an aerospace OEM supports airline customers, engine shops, and airframers from an engineering standpoint throughout the engine's in-service lifecycle. You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.

Requirements

Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 2 years of relevant engineering experience, or an Advanced degree in a related field.
Demonstrated ability to analyze technical issues, communicate engineering information, and collaborate across functions.
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

Nice To Haves

Experience working with commercial airline customers, MRO organizations, aircraft operators, or aerospace field service teams.
Strong written and verbal communication, interpersonal, organizational, and time-management skills, with the ability to manage multiple priorities.
Experience presenting technical information to customers, leadership, or cross-functional teams, including in high-pressure or time-sensitive situations.
Demonstrated professional judgment, adaptability, and maturity when addressing complex technical or customer issues.
Ability to build and maintain positive, collaborative relationships across global customers, engineering teams, suppliers, and industry partners.

Responsibilities

Resolve in-service technical issues by investigating customer questions and system-level engine events, coordinating with engineering and field teams, and providing timely technical recommendations that support safe and reliable fleet operation.
Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address Fan, Low Pressure Compressor, and High Pressure Compressor hardware issues and improvements.
Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
Collaborate across the aerospace industry by participating in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with Program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions.
Represent Pratt & Whitney with customers and industry partners by presenting technical information, communicating engineering recommendations, and building productive relationships with global airlines, MRO organizations, airframers, and other partners through customer engagements and industry events.