Technical Service Engineer II

GE HealthCare

6d•$70,400 - $105,600•Remote

About The Position

This position is in GE Healthcare's MIM Software business, which provides vendor-neutral imaging software to standardize workflows and simplify clinical scenarios. Leading global healthcare organizations use MIM® for precise, personalized patient care. As a Technical Service Engineer (TSE), you will be the first point of contact for customers, responsible for supporting their needs by responding to inquiries, resolving technical issues, and providing personalized consultations. The ideal candidate is organized, motivated, remains calm under pressure, demonstrates empathy, and has technical experience within a hospital setting with a passion for helping others. While candidates in all time zones will be considered, preference is given to those located in MST and PST time zones.

Requirements

3+ years of technical experience within a hospital setting preferred
Computer networking, connectivity, and software troubleshooting experience
DICOM and PACS experience a plus
Strong written and verbal communication, organizational, and time management skills
Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
Ability to work with a flexible schedule

Nice To Haves

DICOM and PACS experience

Responsibilities

Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers.
Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support.
Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing.
Perform software updates, upgrades, and system migrations.
Ensure customer satisfaction for every step of the customer’s support journey.
Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience.
Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise.
Facilitate technical training sessions for team members, along with cross-functional teams.
Contribute to departmental operational improvement initiatives.