Customer Technical Service Engineer II (Onsite)

RTX•East Hartford, CT

3d•Onsite

About The Position

Pratt & Whitney's Commercial Engines Engineering organization is seeking a Customer Technical Service Engineer II to join the PW1500G/PW1900G (24K) Customer Technical Services team, supporting Event Troubleshooting and Externals hardware. In this role, you will help resolve technical issues affecting system-level engine events and controls/externals hardware, with a focus on maintaining engine safety, fleet reliability, and customer operational performance. You’ll work directly with airline operators, Maintenance Repair & Overhaul (MRO) organizations, field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying. This assignment provides unique insight into how aerospace engineering supports airline customers, engine shops, and airframers throughout the engine lifecycle. You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.

Requirements

Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 2 years of relevant engineering experience, or an Advanced degree in a related field.
Demonstrated ability to analyze technical issues, communicate engineering information, and collaborate across functions.
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

Nice To Haves

Experience working with commercial airline customers, MRO organizations, aircraft operators, or aerospace field service teams.
Strong written and verbal communication, interpersonal, organizational, and time-management skills, with the ability to manage multiple priorities.
Experience presenting technical information to customers, leadership, or cross-functional teams, including in high-pressure or time-sensitive situations.
Demonstrated professional judgment, adaptability, and maturity when addressing complex technical or customer issues.
Ability to build and maintain positive, collaborative relationships across global customers, engineering teams, suppliers, and industry partners.

Responsibilities

Resolve in-service technical issues by investigating airline customer questions and system-level engine events, coordinating with engineering and field teams, and providing timely technical recommendations that support safe and reliable fleet operation.
Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address controls and externals hardware issues and improvements.
Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
Represent Pratt & Whitney across the aerospace industry by presenting technical information in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions.