Customer Service II

Sonic Healthcare USA•El Paso, TX

1d•Hybrid

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. This opportunity is: Location: El Paso, TX Status: Full-Time Shift: 1st Benefit Eligible In this role, you will: Provide patients, clients, and the laboratory team with exceptional service right over the phone! Handles administrative duties that may include maintaining records. Process billing claims, analyze accounts, and help callers understand their charges. Champion safety, compliance, and quality control. Courier duties to assist with logistics. Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital. This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Requirements

High School Diploma or equivalent
Two years of experience in customer service and/or healthcare
Exceptional communication skills
Top notch typing proficiency (at least 35wpm), including 10-key
Valid Driver’s License in the state of employment.
Excellent driving record for the previous 3 year period.
Minimum – four years driving experience with conventional vehicles (car, truck, and/or van).
Must not have had more than two moving violations within the past 36 months.
Ability to thrive in a fast-paced environment

Nice To Haves

Associate’s Degree
2+ years of laboratory training or experience in specimen collection and processing
Data entry experience in a production environment

Responsibilities

Provide patients, clients, and the laboratory team with exceptional service right over the phone!
Handles administrative duties that may include maintaining records.
Process billing claims, analyze accounts, and help callers understand their charges.
Champion safety, compliance, and quality control.
Courier duties to assist with logistics.
Responsible for the transfer of reports, records, supplies, and medical specimens between the laboratory and the client’s office or between lab and hospital.