Customer Service - Donor Support Technician

CSL Plasma•Canton, OH

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and operates the autopheresis machine, monitors donors and the process, responds to alarms or signals, disconnects donors when processing is complete, and remains alert to donor reactions during and after the process. The technician records incidents and links equipment and supplies to the appropriate donor using a Personal Digital Assistant (PDA), and accurately records donor information in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs). The position supports donor flow, maintains a clean and efficient work environment with adequate supplies and forms, and follows applicable safety policies and procedures. The technician maintains confidentiality and may be cross-trained or perform other job-related duties as business needs require. Bilingual skills may be required at the organization’s discretion. Different qualifications or responsibilities may apply based on local legal or educational requirements; local job documentation may apply. CSL Plasma operates a plasma donation network, and plasma collected at its facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer. The expected base pay at hiring is $15.82–$17.27 per hour; individual pay within the range depends on qualifications, skills, experience, competencies, and other relevant factors. Benefits information is available through the company’s benefits website.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a PDA to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.