Customer Service - Donor Support Technician

CSL•Cincinnati, OH

7d•$17 - $18

About The Position

Responsible for preparing the donor, donor area, and equipment for the pheresis process. The role prepares and operates autopheresis equipment, monitors donors and the process, responds to alarms, and disconnects donors when the process is complete. It records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and ensures donor information is accurately recorded in the electronic donor information management system according to Standard Operating Procedures (SOPs). The position maintains a clean, efficient, and adequately supplied work environment; follows Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) requirements; and protects confidential personnel, donor, and center information. The employee may be cross-trained in other areas, may need bilingual skills at the organization’s discretion, and performs other job-related duties as assigned. The position reports to the Assistant Center Manager.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to occasionally stand and walk for up to 100% of the time.
Ability to reach, bend, kneel, and demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
Must wear Personal Protective Equipment when performing specific tasks or working in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Perform other job-related duties as assigned; may be cross-trained in other areas to meet business needs.