Customer Service - Donor Support Technician

CSL•Tempe, AZ

About The Position

The Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The role prepares and monitors autopheresis equipment, responds to machine alerts, disconnects donors when processing is complete, and remains alert to donor reactions. It also involves recording process incidents and donor data, linking equipment and supplies to donors, maintaining a clean and adequately supplied work area, and following applicable safety, health, and confidentiality procedures. The position reports to the Assistant Center Manager. The technician may be cross-trained in other areas, may be asked to use bilingual skills depending on business needs, and performs other job-related duties as assigned. CSL Plasma operates plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies. The company describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Wear Personal Protective Equipment while performing specified tasks or working in designated areas.

Nice To Haves

Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to relevant alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand center policies and procedures for hyper immune programs, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Perform other job-related duties as assigned; cross-training in other areas may be required.