Customer Service - Donor Support Technician

CSL Plasma•Charleston, SC

10d

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for pheresis procedures. The role prepares and operates autopheresis equipment, monitors donors and the pheresis process, responds to machine alarms or signals, disconnects donors after procedures, and alerts appropriate staff to donor reactions. The technician documents process incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), records donor data in the electronic donor information management system, and communicates donor-flow issues to a Group Leader or Supervisor. The technician maintains a clean and efficient work environment, ensures operating supplies and forms are available, and follows Health Safety & Environmental and OSHA policies and procedures. The role requires maintaining confidentiality and may involve cross-training or bilingual skills depending on business needs. Additional duties may be assigned. The position reports to the Assistant Center Manager.

Requirements

High school diploma or equivalent required.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and written instructions.
Ability to understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Ability to occasionally perform tasks while standing and walking for up to 100% of the time.
Ability to reach, bend, kneel, and demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Must be able to work overtime and extended hours to support center operational needs.
Must wear Personal Protective Equipment while performing specified tasks or working in certain areas.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization's discretion, depending on business needs.

Responsibilities

Prepare the donor, donor area, and equipment for pheresis procedures.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, respond to alarms or signals, and disconnect the donor when the process is complete.
Remain alert to donor reactions during and after the process and notify appropriate staff.
Use a PDA to record incidents such as machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.