Customer Service - Donor Support Technician

CSL Plasma•Hagerstown, MD

13d

About The Position

Responsible for preparing the donor, donor area, and equipment for pheresis processing. The position monitors donors and the pheresis process, responds to machine alarms and signals, disconnects donors when processing is complete, and watches for donor reactions during and after the process. It uses a Personal Digital Assistant (PDA) to record incidents and link equipment and supplies to the appropriate donor, and ensures donor information is accurately entered into the electronic donor information management system. The role also helps maintain a clean, adequately supplied work area, follows safety and confidentiality procedures, and may be cross-trained to support other business needs. The position requires a high school diploma or equivalent and at least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. The employee must be able to perform basic math calculations and meet the listed physical and environmental requirements. Overtime and extended hours are required to support center operations. Expected base pay at hiring is $16.61 to $18.13 per hour; individual pay depends on qualifications and other relevant factors.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, and to demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Nice To Haves

Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Prepare autopheresis machines for the pheresis process.
Monitor donors and the pheresis process, and respond to process alarms or signals.
Disconnect donors when the process is complete.
Remain alert to donor reactions during or after pheresis and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs).
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.