Customer Service - Donor Support Technician

CSL Plasma•Spokane Valley, WA

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The role monitors donors and pheresis processors, responds to machine alarms or signals, disconnects donors when the process is complete, and watches for donor reactions during and after the procedure, notifying appropriate staff as needed. The technician records incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and accurately records donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs). The position also supports donor flow, keeps the work area clean and supplied, follows applicable safety policies, and maintains the confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas to meet business needs and performs other job-related duties as assigned. The role reports to the Assistant Center Manager. The position requires a high school diploma or equivalent and at least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. The technician must perform basic math calculations and meet the stated physical, communication, and workplace requirements. Overtime and extended hours are required to support center operations. Expected starting base pay is $17.13 to $23.25 per hour; actual pay depends on qualifications, skill level, experience, competencies, and other relevant factors. CSL Plasma operates plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies. CSL states that inclusion and belonging are central to its mission and that it is an equal opportunity employer. Benefits information is available through the company benefits website; specific benefits are not listed in the posting.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to occasionally perform tasks while standing and walking for up to 100% of the time.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear required Personal Protective Equipment for specific tasks or areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion, depending on business needs.

Responsibilities

Prepare donors, donor areas, and equipment for pheresis processors.
Prepare the autopheresis machine for the pheresis process.
Monitor donors and the pheresis process and respond to alarms or signals.
Disconnect donors when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a PDA to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.