Customer Service - Donor Support Technician

CSL•Dayton, OH

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process, including preparing the autopheresis machine. The technician monitors donors and the process, responds to alarms or signals, disconnects donors when the process is complete, and remains alert for donor reactions during or after the procedure, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to record process incidents and link equipment and supplies to the appropriate donor. It also involves accurately recording donor information in the electronic donor information management system, following Standard Operating Procedures (SOPs), understanding applicable hyper immune program policies, maintaining a clean and adequately supplied work environment, and following health, safety, environmental, and OSHA procedures. The technician maintains confidentiality, may be cross-trained, and performs other assigned job-related duties. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion, depending on business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a PDA to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform assigned job-related duties.