Customer Service- Donor Support Technician

CSL•Jonesboro, GA

11d

About The Position

The Customer Service- Donor Support Technician supports plasma donation by preparing donors, the donor area, and equipment for the pheresis process. The technician prepares autopheresis machines, monitors donors and the process, responds to alarms or signals, disconnects donors when collection is complete, and watches for donor reactions during and after the process, notifying appropriate staff as needed. The role uses a Personal Digital Assistant (PDA) to document process incidents and link equipment and supplies to donors, and ensures donor information is accurately recorded in the electronic donor information management system according to Standard Operating Procedures. The technician maintains an efficient, clean, and adequately supplied work environment; follows health, safety, environmental, and OSHA policies; and protects confidential personnel, donor, and center information. Cross-training, bilingual skills, and other assigned duties may be required based on business needs.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to process alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during and after the pheresis process and notify appropriate staff.
Use a PDA to record incidents during the pheresis process, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.