Customer Service - Donor Support Technician

CSL•Decatur, GA

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and monitors the autopheresis machine and donor during the procedure, responds to alarms or signals, disconnects donors when the process is complete, and remains alert to donor reactions during and after the procedure, notifying appropriate staff as needed. The technician uses a Personal Digital Assistant (PDA) to record process incidents and link equipment and supplies to the appropriate donor. The position also supports accurate entry of donor data, alerts the Group Leader or Supervisor to donor-flow issues, and follows applicable policies and procedures, including those for hyper immune programs when relevant. The role maintains a clean and efficient work environment, ensures operating supplies and forms are available, follows health, safety, environmental, and OSHA procedures, and maintains confidentiality. The technician may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment is preferred.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Remain alert to donor reactions during or after the process and notify appropriate staff.
Use a PDA to record incidents such as machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor-flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Potentially cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.