Customer Service - Donor Support Technician

CSL Plasma•Temple, PA

About The Position

The Donor Support Technician prepares the donor, donor area, and equipment for the pheresis process. The role monitors the donor and process, responds to machine alarms and signals, disconnects donors when procedures are complete, and watches for donor reactions. It also involves recording incidents and donor data using a Personal Digital Assistant (PDA) and electronic donor information management system, and linking equipment and supplies to the appropriate donor. The technician maintains a clean and efficient work environment, ensures operating supplies and forms are available, follows Health Safety & Environmental (HSE) and OSHA policies, and maintains the confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas, may need bilingual skills at the organization’s discretion, and performs other job-related duties as assigned. This full-time position requires a high school diploma or equivalent and at least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience. Basic math skills are required. The role involves a fast-paced environment with frequent interruptions, physical activity including standing and walking, reaching, bending and kneeling, and occasional lifting and carrying of up to 25 pounds. Employees may be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens, and must wear personal protective equipment for designated tasks or areas. Overtime and extended hours are required to support center operations. CSL offers benefits for this full-time position, most effective on the first day of hire. Benefits include options for medical and prescription drug plans, dental and vision coverage, company-provided basic life insurance and short- and long-term disability, optional participation in the CSL 401(k) Savings Program, paid time off, and paid observed holidays.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to perform tasks while standing and walking, occasionally for up to 100% of the time.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work around hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear personal protective equipment while performing specific tasks or in certain areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals that may occur.
Disconnect the donor when the process is complete.
Watch for donor reactions during and after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.