Customer Service - Donor Support Technician

CSL Plasma•St Louis, MO

9d•Onsite

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process. The role prepares and monitors the autopheresis machine, observes donors during and after the procedure, responds to machine alarms or signals, disconnects donors when procedures are complete, and notifies appropriate staff of donor reactions. The technician records process incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), and accurately enters donor data into the electronic donor information management system according to Standard Operating Procedures (SOPs). The position also supports donor flow, maintains a clean and efficient work environment with adequate supplies and forms, and follows health, safety, environmental, and OSHA policies. It requires maintaining confidentiality of personnel, donor, and center information. The technician may be cross-trained in other areas and may perform other job-related duties as assigned. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor donors and the pheresis process, responding to alarms or signals as needed.
Disconnect donors when the process is complete.
Remain alert to donor reactions during or after the pheresis process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform job-related duties as assigned.