Customer Service - Donor Support Technician

CSL•Temple, PA

About The Position

The Customer Service - Donor Support Technician prepares donors, donor areas, and equipment for the pheresis process. The role monitors donors and equipment throughout the process, responds to machine alarms, records relevant information, and helps ensure donor safety and a clean, adequately supplied work environment. The technician follows applicable standard operating procedures, safety policies, and confidentiality requirements, and may be cross-trained or assigned other job-related duties to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work around hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear Personal Protective Equipment when performing specific tasks or working in designated areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Experience in a medical or health provider environment.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process, responding to alarms or signals.
Disconnect the donor when the process is complete.
Monitor for donor reactions during and after the process and notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to Standard Operating Procedures (SOPs).
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available as needed.
Follow Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Perform other job-related duties as assigned; may be cross-trained in other areas to meet business needs.