Customer Service - Donor Support Technician

CSL Plasma•St Louis, MO

About The Position

The Customer Service - Donor Support Technician prepares donors, the donor area, and equipment for the pheresis process, operates and prepares the autopheresis machine, and monitors donors and the process. The technician responds to machine alarms and signals, disconnects donors when processing is complete, watches for donor reactions, and notifies appropriate staff. The role also records process incidents and links equipment and supplies to donors using a Personal Digital Assistant (PDA), while ensuring donor data is accurately entered into the electronic donor information management system in accordance with Standard Operating Procedures (SOPs). The technician helps maintain an efficient, clean work environment and ensures operating supplies and forms are available. The role requires adherence to Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies, promoting safety, and protecting confidential personnel, donor, and center information. The technician may be cross-trained in other areas, and bilingual skills may be required at the organization’s discretion. Other job-related duties may be assigned. Local legal or educational requirements may affect qualifications or responsibilities. CSL Plasma operates a plasma donation network with nearly 330 centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company headquartered in Melbourne, Australia, with more than 29,000 employees. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
At least three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Nice To Haves

Work experience in a medical or health provider environment is preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Prepare the donor, donor area, and equipment for the pheresis process.
Prepare the autopheresis machine for the pheresis process.
Monitor the donor and pheresis process and respond to alarms or signals.
Disconnect the donor when the process is complete.
Watch for donor reactions during or after the process and notify appropriate staff.
Use a PDA to record process incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Use a PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.